Frequently asked questions
What is Misty Lorette?
Misty Lorette is an Australian luxury lingerie house for considered seduction, statement dressing and private rituals. Our collection pairs sheer mesh, lace and satin with refined hardware and intimate accessories.
Where do you ship?
We ship within Australia, New Zealand, the United States and other destinations made available at checkout. Available rates, taxes and any charges collected by us are shown before payment.
What sizes are available?
Most lingerie is offered in S, M and L. Use the size guide on each product page for the measurements and fit notes relevant to that piece.
What are the pieces made from?
Materials vary by design and may include sheer mesh, lace, satin, embroidery and metal hardware. Each product page lists the materials and set inclusions for that piece.
How do I care for my lingerie?
Follow the care instructions on the product page. Most delicate pieces should be hand washed cold, handled gently and laid flat to dry. Do not bleach or tumble dry unless the product instructions expressly allow it.
What is your returns policy?
Because the collection includes intimate and hygiene-sensitive pieces, we do not offer change-of-mind or size exchanges. This is our store policy and does not limit rights relating to faulty, damaged or incorrectly supplied goods. Read the full Return and Refund Policy, or email order@mistylorette.com.au about an order.
Is shipping discreet?
Yes. Orders are sent in plain, unbranded outer packaging.
How can I contact you?
For general enquiries, email info@mistylorette.com.au. For an existing order, delivery or return enquiry, email order@mistylorette.com.au.