Your first fit is covered.
Choosing lingerie online should feel exciting, not uncertain. The Misty Lorette 30-Day Fit Promise gives eligible customers a supported path to another size without asking you to send your original intimate piece back.
How the Fit Promise works
- Request Fit Promise support within 30 days of delivery.
- The promise applies to eligible intimate products that offer a choice of sizes and display the 30-Day Fit Promise on the product page.
- Your original intimate piece stays with you. We do not ask you to return it for a Fit Promise sizing request.
- The replacement must be the same style in another available size.
- Standard customers receive 30% replacement support, calculated from the amount actually paid for the original eligible item and applied toward the replacement.
- Private List customers receive 40% replacement support when Private List membership was active before the original order was placed.
- Standard delivery for the approved replacement is included.
- Fit Promise support is available once per eligible item, is subject to stock availability and does not stack with another offer on the replacement.
Fresh for you. Always.
For hygiene reasons, change-of-mind intimate returns are not put back into circulation. Under the Fit Promise, your original intimate piece remains with you and the replacement is supplied fresh.
What the Fit Promise is not
The Fit Promise is a voluntary sizing benefit. It is not a cash refund, store credit or general right to return a hygiene-sensitive intimate item for change of mind. Products that do not display the Fit Promise are not included in it.
Faulty, damaged or incorrect goods
If an item is faulty, damaged or incorrectly supplied, please contact us separately. Those matters are handled under applicable consumer law. The Fit Promise does not replace, restrict or reduce any rights you may have under the Australian Consumer Law or other mandatory consumer protections.
Requesting Fit Promise support
Email order@mistylorette.com.au with your order number, the item and size purchased, and the replacement size you would like. We will confirm eligibility and availability before arranging the replacement.