These Terms of Service govern your use of mistylorette.com.au and purchases made from Misty Lorette, ABN 11 693 791 669. By using the website or placing an order, you agree to these terms together with our Privacy Policy, Refund Policy and Shipping Policy.
Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law and mandatory consumer protections that apply in your country or state.
The website is intended for adults aged 18 years or older. By using the website or purchasing adult accessories, you confirm that you meet the age requirements that apply where you live. Products must be used lawfully, consensually and in accordance with any product information supplied.
You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape protected content, interfere with the website or use it for an unlawful purpose.
We take reasonable care to describe and display products accurately. Colours and appearance can vary between screens, and handcrafted or textile products can have minor variations. Product availability, descriptions and prices may be corrected or updated when necessary.
Please review the size guide, product inclusions and care information before ordering. Any extra promise we make about a product is subject to applicable consumer law.
Submitting an order is an offer to purchase. An order is accepted when we send confirmation that it has been accepted or dispatched. We may decline or cancel an order before acceptance where stock is unavailable, payment cannot be authorised, information is incorrect, fraud is suspected or a genuine pricing or listing error has occurred. If payment has been taken for an order we cannot accept, it will be refunded.
Contact order@mistylorette.com.au promptly if you need to request a cancellation or correction. We cannot guarantee changes after an order has entered fulfilment.
Pre-order products are charged when the order is placed unless checkout states otherwise. Estimated dispatch timing is shown on the product page and may change for reasons outside our reasonable control. If a material delay occurs, we will provide an update and any options required by applicable law.
Prices are displayed in the currency selected for your market. Shopify Markets may include or add taxes according to the destination and our tax registrations. Australian and New Zealand consumer prices include applicable GST where required. United States sales tax may be added at checkout where we are required to collect it.
Shipping, taxes, duties and other destination-based charges collected by us are shown before payment. Charges not collected at checkout may be payable to the destination authority or carrier on arrival.
Promotions are governed by their published conditions. Unless a promotion states otherwise, price discounts cannot be combined. Eligible complimentary delivery may apply alongside a price discount when the order meets the destination and threshold requirements.
You confirm that the payment and account information supplied is accurate and that you are authorised to use the selected payment method. Payments are processed by Shopify and the payment providers shown at checkout. We do not directly store full payment card details.
Shipping destinations, thresholds and estimates are set out in our Shipping Policy. Delivery estimates are not guarantees, but we will remain your point of contact for a missing or damaged order and will work with the carrier to investigate. We may request reasonable evidence and allow the carrier a reasonable investigation period before providing the appropriate resolution.
Change-of-mind purchases are governed by our Refund Policy. Faulty, damaged and incorrectly supplied products remain subject to mandatory consumer guarantees and other applicable law. We may assess an item and request proof of purchase, photographs or a return before confirming the appropriate remedy.
The Misty Lorette name, branding, written content, graphics, photographs, video, website design and other original material are owned by or licensed to Misty Lorette and are protected by applicable intellectual property laws. You may use the website for personal shopping only. No content may be copied, republished, sold or commercially exploited without written permission.
If you submit a review, image or other content, you confirm that it is accurate, lawful and yours to share. You grant Misty Lorette a non-exclusive, worldwide, royalty-free licence to display, reproduce and adapt that content for operating and promoting the business. We may remove unlawful, misleading, abusive or irrelevant submissions.
The website may use Shopify and other third-party services for hosting, payments, analytics, reviews, communications and fulfilment. Those services may have separate terms and privacy notices. Products purchased from this store are sold by Misty Lorette, not Shopify.
Our collection and use of personal information is described in our Privacy Policy. Depending on where you live, you may also have access to the Your Privacy Choices page for applicable United States privacy rights.
To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable. We do not exclude liability for fraud, wilful misconduct, personal injury caused by negligence or any consumer guarantee, statutory right or liability that cannot lawfully be excluded.
These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction. Mandatory consumer protections that apply where you live remain unaffected.
We may update these terms to reflect legal, operational or service changes. The version published when an order is placed applies to that order unless the law requires otherwise. If part of these terms is unenforceable, the remaining provisions continue to apply.
General enquiries: info@mistylorette.com.au
Order, delivery and return enquiries: order@mistylorette.com.au